Terms and Conditions for Paid Events
These Terms and Conditions cover the sale and purchase of tickets for paid events, planned and controlled by the Organiser via the plus4events.com website.
1. Definitions
“Event” means, without limitation, a lecture, entertainment, concert, exhibition, sports, theatrical, music event or other participation activity whether in person or online.
“Tickets” means the tickets, paper or electronic, for an Event sold by the promoter to You.
“Organiser”, “Promoter”, means the person, firm, company, charity or group organiser, organising the Event.
“Venue” means the facilities or location of the Event.
“We”, “Our” and “Us” means the Event Organiser or Promoter.
“You”, “Your” means the attendee and guests booking the tickets.
“plus4events.com, plus4events.co.uk or Plus4Group Limited” means the booking system used by the Organiser or Promoter to advertise and sell the tickets.2. Tickets
All tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with the Organiser prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions.
A valid Ticket must be produced to admit entry to an Event. Removing part of the ticket, altering or defacing it, will render it invalid.
The Organiser or Promoter cannot be held responsible for lost, stolen, defaced or destroyed Ticket(s). It is not always possible to reissue duplicate Tickets and duplicate Tickets are issued at the Promoter’s discretion.
The Organiser or Promoter does not accept provisional bookings.
Receipt of bookings will be confirmed by email, which should be checked carefully. Bookings are not officially confirmed until payment has been received.
It is your responsibility to provide accurate information at the time of booking.
The Organiser or Promoter reserves the right to alter the programme, venue or speakers without prior notification.
The Organiser or Promoter will not be liable for reimbursing travelling, accommodation or any other expenses incurred by the attendee who fail to attend an event for any reason.
3. Payment
The price of the Ticket shall be the price set at the time the Organiser or Promoter accepts Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee, collection and/or delivery fee. No order will be accepted until the Organiser or Promoter has received full payment.
All disputed items about a payment must be raised within 24 hours of receipt.
The Organiser or Promoter will exercise their statutory right to claim interest and compensation charges under the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) if payment is not received in accordance with our agreed terms of payment.
4. Delivery
Delivery will be via email to the email address You submit when booking the Tickets.
5. Changes to the event
The Organiser or Promoter reserves the right to make changes, without notification where it is not possible to contact all the attendees, and the Organiser or Promoter is not responsible for any expenses incurred and these Terms and Conditions will apply to the replacement event.
If a replacement event is not confirmed within 90 days of the date of alteration or is scheduled to take place outside a reasonable distance from the original, the Organiser or Promoter will refund You the Ticket fee. You acknowledge that such a refund will be the sole liability to You. No expenses will be paid for travelling, accommodation or any other expenses as a result of the cancellation or postponement of the Event.
6. Cancellation
If You are purchasing tickets as a consumer, You have a 14 day cooling off period, during which You can change Your mind in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You also have a further 14 days in which to return the Tickets. However, if the Ticket is used within the 14 day period, the right to cancel is lost.
If You are no longer able to attend the event or have changed Your mind, there is no automatic legal right to a refund. However, the Organiser will permit partial refunds according to the following table, (providing in the case of physical items, they have not yet been dispatched):
| More than 30 days: | 100% |
| More than 10 days: | 50% |
| Not more than 10 days: | no refund given |
You can change or cancel your booking online free of administration charges. Changes or cancellations made by other means will incur an administration fee of £25 per booking.
7. Dispute resolution
Please contact the Organiser or Promoter to resolve any disputes. Their details can be found on their website.
In addition, this is a link to the European Online Dispute Resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm
8. Governing law
These Terms and Conditions and any dispute or claim arising out of or in connection with it, or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England.
The parties agree that the courts of England will have exclusive jurisdiction to settle any dispute (whether contractual or non-contractual) arising from or in connection with the Terms and Conditions.
Last Updated: 8th November, 2019